Simple conditions.
Clear next steps.

Request window

For a change-of-mind return, contact us within 7 calendar days of delivery. For an item that arrives damaged, incorrectly supplied or visibly compromised, contact us within 48 hours of delivery and keep the item and packaging available for review.

Eligible product condition

Change-of-mind returns must be unopened, unused, in their original packaging and with the safety seal intact. Opened supplements, products with a broken seal and products that cannot be safely resold are not eligible for a change-of-mind refund.

How to request a return

Email [email protected] or call +254 57 204 9361 with the purchaser name, order details and reason for the request. We will provide the return address or collection instructions appropriate to the delivery route.

Return delivery and inspection

For an eligible change-of-mind return, the customer covers return delivery. When we supplied the wrong product or the item arrived damaged through the delivery process, we cover the reasonable return or collection cost. Returned goods are inspected for condition, seal integrity and order match after receipt.

Refund method and timing

Approved refunds are issued to the original payment method where practical within 7 business days after inspection. Original delivery charges are not refunded for a change-of-mind return. A payment provider or bank may take additional time to display the credit.